Responsible Gambling at Burswood Casino

At Burswood Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment, not a way to make money or escape personal problems. Our Responsible Gambling program is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Burswood Casino operates in full compliance with the Gaming and Wagering Commission of Western Australia and adheres to all requirements set out under the Casino Control Act 1984 (WA) and the National Consumer Protection Framework (NCPF), as updated through 2026. We take our duty of care seriously and actively work to minimise gambling-related harm within our community.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Find it difficult to stop or cut back on gambling
Gamble to escape stress, anxiety, or depression
Borrow money or sell possessions to fund gambling
Lie to family or friends about your gambling habits
Chase losses by continuing to gamble after losing
Neglect work, family, or personal responsibilities due to gambling
Feel irritable or restless when trying to reduce gambling

If any of these signs sound familiar, we encourage you to seek help immediately. You are not alone, and support is available.

Tools to Help You Stay in Control

We offer a range of practical tools to help you manage your gambling activity:

Deposit Limits

Set daily, weekly, or monthly deposit limits on your account to control how much you spend. Limits can be decreased immediately and increased only after a 7-day cooling-off period.

Time Limits & Session Reminders

Set reminders to alert you when you have been playing for a set period of time. Taking regular breaks is an important part of responsible play.

Reality Checks

Enable regular on-screen notifications that display how long you have been playing and how much you have spent during your current session.

Self-Exclusion

If you feel you need a break from gambling, you can request a self-exclusion at any time. Self-exclusion options include:

Short-term exclusion: 1 to 6 months
Long-term exclusion: 1 to 5 years
Permanent exclusion: Indefinite ban from all Burswood Casino services

To apply for self-exclusion, please contact our Responsible Gambling team directly at [email protected] or call us on 1800 BURSWOOD (1800 287 796), available 24 hours a day, 7 days a week.

Self-exclusion can also be registered through BetStop — Australia's National Self-Exclusion Register, which covers all licensed online wagering services in Australia. Visit www.betstop.gov.au to register.

Account Cooling-Off Period

Request a temporary suspension of your account for a period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.

Account Closure

You may permanently close your account at any time by contacting our support team. Closed accounts cannot be reopened.

Underage Gambling

Gambling is strictly prohibited for anyone under the age of 18 years. Burswood Casino uses robust age verification processes at registration and reserves the right to request additional identity documents at any time. If we suspect a player is underage, their account will be suspended immediately pending verification.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Recommended tools include:

Financial Harm Prevention

Never gamble with money you cannot afford to lose. We recommend the following practices:

Set a strict gambling budget before you start playing
Never use credit cards, loans, or borrowed money to gamble
Do not chase losses — accept them as the cost of entertainment
Keep gambling separate from your essential living expenses

Support Services in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24/7 across Australia:

Gambling Help Online
Free counselling and support for people affected by gambling.
Phone: 1800 858 858 (24/7, free call)
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention.
Phone: 13 11 14 (24/7)
Website: www.lifeline.org.au
Beyond Blue
Mental health support for anxiety and depression.
Phone: 1300 22 4636 (24/7)
Website: www.beyondblue.org.au
MoneySmart (ASIC)
Free financial guidance and tools for Australians.
Website: www.moneysmart.gov.au
National Debt Helpline
Free financial counselling for people in financial difficulty.
Phone: 1800 007 007
Website: www.ndh.org.au
Relationships Australia
Support for families and relationships affected by gambling.
Phone: 1300 364 277
Website: www.relationships.org.au

Our Staff Training

All Burswood Casino staff members undergo regular responsible gambling training in accordance with the standards set by the Gaming and Wagering Commission of Western Australia. Our team is trained to identify signs of problem gambling and to approach affected players with care, sensitivity, and without judgement.

Advertising Standards

Burswood Casino complies with the Australian Association of National Advertisers (AANA) Code of Ethics and all gambling advertising guidelines enforced by the Australian Communications and Media Authority (ACMA). We do not target minors or vulnerable individuals in any of our marketing communications. All promotional materials include responsible gambling messaging and the Gambling Help Online contact number.

Regulatory Compliance

Burswood Casino is licensed and regulated by the Gaming and Wagering Commission of Western Australia. Our operations comply with:

Casino Control Act 1984 (WA)
National Consumer Protection Framework for Online Wagering in Australia (as amended to June 2026)
Interactive Gambling Act 2001 (Cth)
Australian Privacy Act 1988 (Cth)

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available around the clock to assist you with any concerns, tool requests, or support referrals.

Email: [email protected]