Privacy Policy

Effective Date: 1 June 2026

Welcome to the Privacy Policy of Burswood Casino (referred to as "we", "us", or "our"). This policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Identification details such as your name, date of birth, and gender;
Contact information including your email address, phone number, and postal address;
Account information such as username, password, and transaction history;
Payment details including credit card or other payment method information;
Technical data such as IP address, browser type, and device information;
Usage data including pages visited, time spent on the site, and navigation paths;
Other information you provide to us directly through forms, surveys, or communications.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage your account and access to our services;
To process transactions and payments;
To communicate with you, including sending updates, promotions, and customer support;
To improve our website, services, and user experience;
To comply with legal and regulatory obligations;
To detect and prevent fraud or other unlawful activities;
For marketing and promotional purposes, where you have consented to receive such communications.

3. Disclosure of Your Information

We may disclose your personal information to:

Our employees, contractors, and service providers who assist us in operating our business;
Payment processors and financial institutions;
Regulatory bodies and law enforcement agencies as required by law;
Third parties involved in marketing and promotional activities, with your consent;
Other parties where you have given explicit consent or where disclosure is necessary to protect our rights or comply with legal obligations.

4. International Transfers

Your personal information may be transferred to and stored in countries outside Australia. Where this occurs, we will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

5. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access your personal information held by us;
Request correction of any inaccurate or incomplete information;
Withdraw consent to the use of your personal information where applicable;
Request deletion of your personal information, subject to legal and regulatory requirements;
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective from the date indicated at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Burswood Casino Privacy Officer
Level 1, 1 Great Eastern Highway
Burswood WA 6100, Australia
Email: [email protected]
Phone: +61 8 9362 7777

Thank you for trusting Burswood Casino with your personal information.